• Troubleshooting
The following table lists some common problems and their solutions.
Problem
Possible cause
Possible solution
My phone isn’t
charging.
The charger and
phone aren’t properly
connected.
See “Charge the
battery” on page 8.
The charger is not
properly plugged in.
I try to dial a
number, but Call
not allowed
appears on screen.
Your calls have been
restricted using fixed
dialing or call restrictions.
Turn off “Restrict
calls” on page 66 or
“Fixed dialing*” on
page 67.
My phone isn’t
making/answering
calls.
The battery is not
charged.
Charge the battery.
Poor signal strength.
Move to an area with
better reception.
I can’t listen to my
voice messages.
You haven’t saved your
voice mailbox number.
See “Save the voice
mailbox number*”
on page 44.
You’ve saved the
incorrect voice mailbox
number.
My SMS messages
are not being
delivered.
You haven’t subscribed
to SMS service.
Call your wireless
service provider. to
subscribe to SMS.
You haven’t saved your
SMSC number to your
phone.
See “Save the
Message center
number*” on
page 73.
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Reference information
The phone won’t
dial a number using
voice dial.
You haven’t assigned a
voice tag to the number
you are trying to call.
See “Assign a voice
tag to a number” on
page 56.
You’re in an area with
an excessive amount of
background noise.
Go to a quieter area
to use voice dialing.
Whenever I connect
the DLR-3P cable to
my phone, it loses
power.
The AMPS module is
connected to your
phone.
Disconnect the
AMPS module or
DLR-3P cable from
your phone.
Whenever I connect
the AMPS module
to my phone, it
won’t power up.
The DLR-3P cable is
connected to your
phone.
Disconnect the
analog module or
DLR-3P cable from
your phone.
I can’t send infor-
mation using IR.
The device you are
communicating with
isn’t IrDA compliant.
Use a device that is
IrDA compliant.
The devices aren’t close
enough together.
Ensure your phone
and the device are
within 3 feet (90 cm)
of each other.
Problem
Possible cause
Possible solution
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Reattach the sliding cover
If the plastic part of your phone’s sliding cover accidentally comes off,
reattach it as described below:
1. Make sure the metal frame of the slide is
fully extended and locked into the open
position (the slide will "click" into place).
2. Place the right edge of the plastic slide
cover on the right side of the metal frame
(depressing the microphone contacts in
the process).
3. Rotate the plastic slide cover onto the
metal slide frame. Make sure the middle
snap is secured properly (turn the phone
over to check).
4. Press the left side of the plastic slide cover
onto the metal slide frame until it snaps
into place.
5. Check to confirm that all 3 snaps are
securely fastened.
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