25. Nokia One-Year
Limited Warranty
Nokia Inc. (“Nokia”) warrants that this cellular phone (“Product”) is free
from defects in material and workmanship that result in Product failure
during normal usage, according to the following terms and conditions:
1. The limited warranty for the Product extends for ONE (1) year beginning
on the date of the purchase of the Product.
2. The limited warranty extends to the original purchaser of the Product
(“Consumer”) and is not assignable or transferable to any subsequent
purchaser/end-user.
3. The limited warranty extends only to Consumers who purchase the
Product in the United States.
4. During the limited warranty period, Nokia will repair, or replace, at
Nokia's option, any defective parts, or any parts that won’t properly
operate for their intended use with new or factory rebuilt replacement
items if such repair or replacement is needed because of product
malfunction or failure during normal usage. No charge will be made to the
Consumer for any such parts. Nokia will also pay for the labor charges
incurred by Nokia in repairing or replacing the defective parts. The limited
warranty does not cover defects in appearance, cosmetic, decorative or
structural items, including framing, and any non-operative parts. Nokia's
limit of liability under the limited warranty shall be the actual cash value
of the Product at the time the Consumer returns the Product for repair,
determined by the price paid by the Consumer for the Product less a
reasonable amount for usage. Nokia shall not be liable for any other losses
or damages. These remedies are the Consumer’s exclusive remedies for
breach of warranty.
[ 129 ]
Nokia One-Year Limited Warranty
5. Upon request from Nokia, the Consumer must prove the date of the
original purchase of the Product by a dated bill of sale or dated itemized
receipt.
6. The Consumer shall bear the cost of shipping the Product to Nokia in
Melbourne, Florida. Nokia shall bear the cost of shipping the Product back
to the Consumer after the completion of service under this limited
warranty.
7. The Consumer shall have no coverage or benefits under this limited
warranty if any of the following conditions are applicable:
a) The Product has been subject to abnormal use, abnormal conditions,
improper storage, exposure to moisture or dampness, unauthorized
modifications, unauthorized connections, unauthorized repair, misuse,
neglect, abuse, accident, alteration, improper installation, or other acts
which are not the fault of Nokia, including damage caused by shipping.
b) The Product has been damaged from external causes such as collision
with an object, or from fire, flooding, sand, dirt, windstorm, lightning,
earthquake or damage from exposure to weather conditions, an Act of
God, or battery leakage, theft, blown fuse, or improper use of any
electrical source, or damage caused by the connection to other products
not recommended for interconnection by Nokia.
c) Nokia was not advised by the Consumer in writing of the alleged defect
or malfunction of the Product within fourteen (14) days after the
expiration of the applicable limited warranty period.
d) The Product serial number plate or the accessory data code has been
removed, defaced or altered.
e) The defect or damage was caused by the defective function of the
cellular system, by inadequate signal reception by the external antenna,
or by viruses or other software problems introduced into the Product.
8. Nokia does not warrant uninterrupted or error-free operation of the
Product. If a problem develops during the limited warranty period, the
Consumer shall take the following step-by-step procedure:
[ 130 ]
a) The Consumer shall return the Product to the place of purchase for
repair or replacement processing.
b) If “a” is not convenient because of distance (more than 50 miles) or for
other good cause, the Consumer shall ship the Product prepaid and
insured to:
Nokia Inc.
Attn: Repair Department
795 West Nasa Blvd.
Melbourne, FL 32901
c) The Consumer shall include a return address, daytime phone number
and/or fax number, complete description of the problem, proof of
purchase and service agreement (if applicable). Expenses related to
removing the Product from an installation are not covered under this
limited warranty.
d) The Consumer will be billed for any parts or labor charges not covered
by this limited warranty. The Consumer will be responsible for any
expenses related to reinstallation of the Product.
e) Nokia will repair or authorize the repair of the Product under the limited
warranty within 30 days after receipt of the Product by Nokia or an Nokia
authorized service center. If Nokia cannot perform repair covered under
this limited warranty within 30 days, or after a reasonable number of
attempts to repair the same defect, Nokia at its option, will provide a
replacement Product or refund the purchase price of the Product less a
reasonable amount for usage.
f) If the Product is returned to Nokia during the limited warranty period,
but the problem with the Product is not covered under the terms and
conditions of this limited warranty, the Consumer will be notified and
given an estimate of the charges the Consumer must pay to have the
Product repaired, with all shipping charges billed to the Consumer. If the
estimate is refused, the Product will be returned freight collect. If the
Product is returned to Nokia after the expiration of the limited warranty
period, Nokia's normal service policies shall apply and the Consumer will
be responsible for all shipping charges.
[ 131 ]
Nokia One-Year Limited Warranty
9. The Product consists of newly assembled equipment that may contain
used components that have been reprocessed to allow machine
compliance with Product performance and reliability specifications.
10. ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR
A PARTICULAR PURPOSE OR USE, SHALL BE LIMITED TO THE DURATION
OF THE FOREGOING LIMITED WRITTEN WARRANTY. OTHERWISE, THE
FOREGOING LIMITED WARRANTY IS THE CONSUMER'S SOLE AND
EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED. NOKIA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF
ANTICIPATED BENEFITS OR PROFITS, LOSS OF SAVINGS OR REVENUE,
PUNITIVE DAMAGES, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED
EQUIPMENT, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT OR
FACILITIES, DOWNTIME, THE CLAIMS OF ANY THIRD PARTIES, INCLUDING
CUSTOMERS, AND INJURY TO PROPERTY, RESULTING FROM THE
PURCHASE OR USE OF THE PRODUCT OR ARISING FROM BREACH OF THE
WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT, OR ANY
OTHER LEGAL OR EQUITABLE THEORY, EVEN IF NOKIA KNEW OF THE
LIKELIHOOD OF SUCH DAMAGES. NOKIA SHALL NOT BE LIABLE FOR DELAY
IN RENDERING SERVICE UNDER THE LIMITED WARRANTY, OR LOSS OF
USE DURING THE PERIOD THAT THE PRODUCT IS BEING REPAIRED.
11. Some states don’t allow limitation of how long an implied warranty
lasts, so the above one-year warranty limitation may not apply to you (the
Consumer). Some states don’t allow the exclusion or limitation of incidental
and consequential damages, so certain of the above limitations or exclusions
may not apply to you (the Consumer). This limited warranty gives the
Consumer specific legal rights and the Consumer may also have other
rights which vary from state to state.
12. Nokia neither assumes nor authorizes any authorized service center or
any other person or entity to assume for it any other obligation or liability
beyond that which is expressly provided for in this limited warranty
including the provider or seller of any extended warranty or service
agreement.
[ 132 ]
13. This is the entire warranty between Nokia and the Consumer, and
supersedes all prior and contemporaneous agreements or understandings,
oral or written, and all communications relating to the Product, and no
representation, promise or condition not contained herein shall modify
these terms.
14. This limited warranty allocates the risk of failure of the Product
between the Consumer and Nokia. The allocation is recognized by the
Consumer and is reflected in the purchase price of the Product.
15. Any action or lawsuit for breach of warranty must be commenced
within eighteen (18) months following delivery of the Product.
16. Questions concerning this limited warranty may be directed to:
Nokia Customer Care Center
7725 Woodland Center Blvd., Ste. 150
Tampa, FL 33614
Telephone: 1-888-NOKIA2U (1-888-665-4228)
Facsimile: 1-813-249-9619
TTY Users: 1-800-24NOKIA (1-800-246-6542)
17. The limited warranty period for Nokia supplied attachments and
accessories is specifically defined within their own warranty cards and
packaging.
© Nokia is a registered trademark of Nokia Corporation.
[ 133 ]
Index